PLAN A

PLAN A is a software development company specializing in custom-built software solutions that help retailers and e-commerce businesses streamline operations, improve efficiency, and scale with confidence. With a team of 75+ skilled professionals based in Sofia and Plovdiv, Bulgaria, we deliver reliable, high-performing solutions across Europe.

As trusted technology partners, we go beyond development—we enhance business processes, optimise stock management, and create seamless online shopping experiences tailored to your needs.

How We Help Retail & E-commerce Organisations:

• E-commerce Platforms & Marketplaces – Custom-built solutions with product listings, secure payments, and seamless order fulfilment.
• Retail Stock Optimisation –Smart inventory and stock distribution for fashion and FMCG brands.
• Business Process Automation – Streamlining compliance, warehouse management, demand prediction and distribution processes.
• Seamless ERP & Data Integration – Enabling real-time data exchange across multiple systems.

Why Partner with PLAN A?

• Tailored software solutions – Designed to fit your business goals and operational challenges.
• Agile & efficient development – Fast, scalable, and results-driven teams.
• Industry expertise – Proven success in retail, FMCG, and enterprise software.
• End-to-end support – From planning and development to ongoing maintenance.
• Certified & recognised – Clutch Top Developer, ISO 9001 & ISO 27001 certified.

Real-time customer service with chatbots

By using an AI-driven platform, PLAN A has developed a custom chatbot technology which enables enhanced customer service for e-commerce.

Advanced Chatbot Functionalities

• Interactive AI Workflow – Users initiate challenges via predefined questions, then refine problem statements through guided chat interactions.
• Persistent Data Storage – Conversations are stored in Firestore, allowing users to pause, resume, and revisit challenges anytime.
• Multi-Agent AI System
• Automated Summarisation – Generates structured problem descriptions.
• Seamless Data Flow – Secure js REST API ensures smooth interaction between AI agents.

We are the technology partner of choice for companies like SAP, AON, Clark, Kamenitza, RetailApps, and many more. We provide them with scalable, efficient, and innovative software solutions.

Let’s build software that helps your business grow and operate smarter! Book a meeting with our experts!

📍 Visit us at techplana.com